Orders and Shipping
Do you ship Internationally?
Yes. All of our products will ship internationally, excluding Mead (alcohol) and Fresh Frozen Royal Jelly.
How can I pay for my order?
With any major credit cards or PayPal.
Do you offer Free Shipping?
Yes. For orders over $100 shipped within Canada.
How are Shipping Rates calculated?
Shipping rates are calculated based on the weight of the products you ordered (see above) and the shipping method selected for the region which your order will be shipped to.
How long does it take to receive my order?
Your order gets processed within 1-3 business days of placing it*. For Canadian orders, expect your order to arrive within 2-5 business days from the date of shipment. For international orders, your order should arrive within 14 to 21 business days depending on your location.
*temperature sensitive products (ex. Fresh Frozen Royal Jelly) only ship on Monday / Tuesday.
If for any reason you are unsatisfied with your purchase, please contact us immediately and we will discuss a refund or exchange.